Category Archives: productivity

Social workers fear for their safety in “no-go zones”: B.C. union

A report from the B.C. Government and Service Employees’ Union (BCGEU) has highlighted a continuing problem in the province’s social-worker sector, claiming that safety issues have resulted in “no-go zones” throughout the province that Aboriginal child, youth and family workers avoid.

Published on Oct. 8, Closing the Circle: a case for reinvesting in Aboriginal child, youth and family services in British Columbia focused on issues concerning the Aboriginal child-welfare system in B.C. One section of the 31-page report, titled “Health and Safety”, identified occupational risks that social workers face when visiting certain communities, usually in isolated areas or in dodgy inner-city neighbourhoods like the east side of Vancouver.

“There are remote areas of the province where the government isn’t particularly welcome, and social workers have experienced significant health and safety threats,” Doug Kinna, vice president of BCGEU’s social-information and health component, told COHSN. “They’re afraid to go into these areas without police protection.”

The report listed four distinct oh&s issues that Aboriginal-community social workers with the Ministry of Children and Family Development (MCFD) have: exposure to violence from high-risk clients without sufficient protocol or backup; travel to isolated areas with inadequate communication; risks commonly associated with lone work; and risks associated with small communities where clients and workers may know each other.

Kinna explained that Aboriginal residents of these areas are often suspicious and distrustful of government employees and assume that the workers are coming to take their children away. “There are huge poverty issues there,” he added. “Life has kicked them really hard, and they’re pretty desperate.”

MCFD did not respond to COHSN’s request for comment before press time. But Stephanie Cadieux, the B.C. Minister of Children and Family Development, issued a general press statement about the report following its release.

“I look forward to speaking with the union about this report and their observations,” said Cadieux on Oct. 8. “We will take the time we need as a ministry to review their recommendations from Closing the Circle in the context of the other work currently underway.”

Kinna criticized the Ministry’s past suggestions for safety solutions as ineffective.

“MCFD insists there’s no such thing as a no-go zone. But they’re not properly addressing the issue; they’re saying we should keep people safe by cell phones and sat phones in remote areas,” he noted. “A cell phone or sat phone doesn’t really do any good if you’re beat up and you can’t make the call.”

Kinna cited a past incident in Campbell River, where a visiting social worker had been beaten by a client; fortunately, the worker managed to dial 9-1-1 in time. “He might have been injured more than he was; he wouldn’t have been able to make the call.

“They talk about safety of children. Well, having a dead social worker really doesn’t keep kids safe.”

The Ministry has also advised social workers to attend calls in pairs – a solution that would work if it weren’t for severe understaffing, Kinna added. An ideal situation, he suggested, would be one worker at the door and a backup waiting by the sidewalk.

No-go zones had already been deemed a problem in Lost in the Shadows: How a lack of help meant a loss of hope for one First Nations girl, a previous report from Mary Ellen Turpel-Lafond, the B.C. Representative for Children and Youth. This report examined how a deeply flawed child-protection system had contributed to the suicide of a 14-year-old.

“They need to work out some protocols in remote areas in the province, to ensure that social workers are safe,” said Kinna. “They need to work with the dads and let them know that they’re there about the safety of the children.

“It’s dangerous.”

Closing the Circle can be downloaded from the BCGEU website at http://www.bcgeu.ca/sites/default/files/postings/attachments/Closing_the_Circle_Report_FINAL.pdf.

UBC, Conair collaborate on research project about pilot fatigue

OKANAGAN, B.C. – In the wake of hundreds of forest fires in western Canada this year, Survive and Thrive Applied Research (STAR) – a University of British Columbia (UBC) initiative that develops technology for human protection – is teaming up with Abbotsford-based aerial-firefighting company Conair to study pilot fatigue in wildfire-fighting operations. According to a Sept. 23 press release from UBC, the organizations will examine the workloads of firefighting pilots, as well as hours flown, the lengths of work shifts and the technique of “hand-flying” air tankers through different flight conditions, all of which will be considered as factors in fatigue. Data on past flights and fatigue tests will be among the researchers’ tools, the release said. “The new research study aims to develop a credible body of knowledge regarding pilot fatigue management and develop a program that provides a superior level of safety,” Conair president and CEO Barry Marsden said in a press statement. BC Wildfire Service executive director Dave Maedel also welcomed the project, stressing that the safety of fire-response personnel was the Service’s top priority. “The BC Wildfire Service welcomes any initiative that could provide further insight into the management of fatigue,” Maedel said in a statement.

Conference Board webinar to tackle workplace mental health

NATIONAL – An upcoming live webinar from the Conference Board of Canada (CBOC) will present new research on mental health in Canadian workplaces and tools that employers have been using to deal with it. Healthy Brains at Work: How Top Employers are Improving Mental Health, which will stream live online on Oct. 22 at 2 p.m. EST, will be presented by Greg Sutherland, principal economist with the Canadian Alliance for Sustainable Health Care, and Louise Chénier, manager of workplace health and wellness research with the CBOC’s Leadership and Human Resources Research Division. According to a Sept. 17 press release from the CBOC, the webinar will discuss the presence of mental illness in workplaces in terms of demographics, effective worker support, results of practices tried and opportunities and guidelines for employers to create psychologically healthy work environments. Chénier will also present results from a recent CBOC survey of employers nationwide on mental-health policies and practices. Employers and workers can register for the webinar at http://www.conferenceboard.ca/e-library/abstract.aspx?did=7269&utm_source=dm&utm_medium=email&utm_campaign=ECBRAIN5&mkt_tok=3RkMMJWWfF9wsRonvqrOe%2B%2FhmjTEU5z16OssXKe%2FlMI%2F0ER3fOvrPUfGjI4ARMZlMq%2BTFAwTG5toziV8R7DMKM1l3dMQXRLr.

Orderly’s resignation letter spurs discussion about healthcare work

TROIS-RIVIÈRES, Que. – A Sept. 2014 resignation letter from a hospital orderly has been receiving public attention from both the news and social media, regarding the state of work in the Quebec healthcare system, since it was posted online on June 18. Danika Paquin quit her orderly job last September due to an “inhuman” amount of work that had threatened both her and her patients’ well-being, according to the letter she addressed to both the management at the Centre Hospitalier Régional de Trois-Rivières and the Government of Quebec. “My profession is destroying me,” she wrote, “as much physically and psychologically.” Paquin described her workload, which she claimed had involved serving between 12 and 16 patients fully in a shift, in great detail, along with complaints from her colleagues. Since Paquin’s mother, Diane Chamberland, posted the full letter on Facebook, it has been shared more than 5,800 times and covered by Le Journal de Montréal and Yahoo! Canada News. “I don’t seek pity; I ask for only a little empathy, listening and recognition,” Paquin wrote. “I’m trying to save my colleagues, as well as patients.”

Employers must combat both absenteeism and presenteeism: report

A majority of Canadian employees have been inattentive while at work, findings from a recent Morneau Shepell report indicate.

The report, The True Picture of Workplace Absenteeism, found that 80 per cent of respondents self-reported experience with presenteeism – time spent at the workplace while not productively engaged in work. Meanwhile, 81 per cent indicated that they had gone into work while they could not perform as well as they would have liked.

The reasons for doing so included physical sickness (47 per cent), stress or anxiety (40 per cent) and workplace issues and/or problems with co-workers or managers (22 per cent). Alarmingly, depression was specified as the cause by 15 per cent of respondents.

The conclusions of the study – which interviewed more than 1,300 Canadians, including 1,005 employees, 100 employers and 104 physicians – were released on June 10. The margin of error for the survey was 3.09 per cent for employees, according to a statement from Morneau Shepell

“We’re hoping that it will be a bit of a wakeup call to employers,” said Paula Allen, vice president of resource and integrative solutions at Morneau Shepell. “It might not be easy for an employer to assess, but employees felt pretty clear that they could see when it was happening.” When measuring presenteeism, Allen said, accidents, errors, missed deadlines and having to redo things were all indicators of inattentive employees.

Both presenteeism and absenteeism can contribute to increased risk of accidents, noted Allen. With absenteeism, co-workers might be expected to do extra work to compensate for the missing employee, which can lead to fatigue, overtime hours or skipped breaks. Contract workers, who are generally less trained, may also be hired to replace absent workers. “All of those things, I think you can see, increase the possibility of accidents.”

Allen suggested that employers should not deal with absenteeism in a punitive manner. “In most situations, it really is an indication that there is something going on and that it makes sense for employers and employees to collaborate to improve the health of the workplace and, ultimately, absence.”

When it comes to workers going on prolonged absence or disability leave, the biggest barrier to employees returning to work could be that workplaces cannot accommodate employees; 76 per cent of the physicians surveyed indicated that a major barrier was workplaces not being able to accommodate their conditions, followed by their fear about returning at 62 per cent. Meanwhile, 49 per cent of physicians reported that they were not comfortable providing information on work-performance limitations due a medical condition, and 21 per cent said they were not comfortable providing medical notes for workplace duty restrictions.

Other key findings from the report included that 56 per cent of employees were not aware of their organization offering employee-assistance programs and 43 per cent indicated that their organizations did not create an environment that supported mental wellness on the job.

“Safety isn’t only about policy, it’s really about building a health and safety culture,” said Allen.

The True Picture of Workplace Absenteeism is available to read online at http://www.morneaushepell.com/sites/default/files/documents/3679-true-picture-workplace-absenteeism/9929/absencemanagementreport06-08-15.pdf.

Conference Board report addresses workplace mental health

The Conference Board of Canada (CBOC) recently published the first of a four-part series of reports on mental health and mental illness in Canadian workplaces. The Footprint of Mental Health Conditions: Healthy Brains at Work, released on May 22, is a 42-page document that profiles the state of mental health among the nation’s workers, reiterates the importance of addressing the issue and introduces practical tools, treatments and programs that employers can adopt to help employees. The report includes statistics and other data measuring mental illness in Canada and its prevalence among the working population, from historical trends to breakdowns of different disorders. “The prevalence of mental-health disorders is generally higher among employed Canadians than in the general population,” the report’s executive summary reads. “In fact, the workplace occurrence of mental-health disorders is more than 60 per cent higher than in the general Canadian population.” Healthy Brains at Work is available for free download from the CBOC’s website at http://www.conferenceboard.ca/e-library/abstract.aspx?did=7057; registration with the site is required.

Conference Board hosting event on mental health in the workplace

The Conference Board of Canada is putting on its annual two-day conference focusing on mental-health issues and their effects on work environments. Workplace Wellness and Mental Health 2015 takes place at Toronto’s InterContinental Toronto Centre from June 2 to 3, and the guest speakers include The Atlantic senior editor Dr. James R. Hamblin, Sun Life Financial workplace-mental-health director Dr. Marie-Hélène Pelletier, Arthritis Society president and CEO Janet Yale and Walmart Canada benefits and HRIS director Joseph Chan. This year’s conference deals with issues such as absenteeism, presenteeism and how infrastructure, managers and corporate culture can contribute to better mental health in the workplace. The event includes onsite wellness initiatives such as yoga, massage and energizer breaks. There is also a post-conference optional workshop, hosted by the Mental Health Commission of Canada, on June 3. More information about the conference is available at http://www.conferenceboard.ca/conf/workwellness/default.aspx, and the agenda can be downloaded at http://www.conferenceboard.ca/Libraries/CONF_PDFS_PUBLIC/15-0055.sflb.

Mental health more prevalent among employed population: Conference Board

FEDERAL – A Conference Board of Canada profile of mental health in Canada reveals that prevalence rates of mental-health disorders are more than 60 per cent higher among working Canadians than among the general population. Women, younger workers and those employed in the services sector are at heightened risk of experiencing mental-health issues, the Conference Board said in a statement on May 22. Healthy Brains at Work: The Footprint of Mental Health Conditions is the first profile in a four-part series. Subsequent briefings will report on what employers are doing in Canada, understanding the gaps and estimating potential impacts from a greater uptake of effective tools, programs and benefits. The report indicated that occupations with the highest prevalence of mental illness in a worker’s lifetime were linked to the services sector. Industries such as information and culture, the accommodation and food services and government services had the highest prevalence of mental illness, with nearly 20 per cent of the workforce having lived with either a mood disorder of generalized anxiety. Healthy Brains at Work: The Footprint of Mental Health Conditions can be found at the following link: http://www.conferenceboard.ca/e-library/abstract.aspx?did=7057&utm_source=Newswire&utm_medium=Media&utm_campaign=Comms.

UFred introduces course in psychological health

FREDERICTON – The University of Fredericton (UFred) has introduced a new online Certificate in Managing Psychological Health Issues at Work to help managers understand their responsibilities and improve their skills in addressing workplace psychological health issues. The certificate program is comprised of three courses focused on providing managers with the skills required to effectively support employees experiencing emotional distress or mental health issues. The UFred courses are developed by Dr. Joti Samra and are supported by the Great-West Life Centre for Mental Health in the Workplace, the Canadian Centre for Occupational Health and Safety, and the Mental Health Commission of Canada. UFred also announced that it will be offering a Great-West Life Bursary for Psychological Health and Safety Studies, which will cover the tuition of 50 eligible employees of Canadian not-for-profit organizations to take UFred’s introductory Basic Level psychological health and safety course. For more information see: www.UFred.ca/PHS.

Workplace mental health must be addressed: Labour secretary

CORNWALL, Ont. – Employers and health professionals need to start working together to address mental-health issues in the workplace, according to a May 5 address from Scott Armstrong, Parliamentary Secretary to federal Labour Minister Dr. K. Kellie Leitch. Armstrong was one of the speakers at the Light the Way and Chemical Dependency Education and Rehabilitation Program National Conference, an event hosted by NAV Canada, aimed at health and safety experts as well as mental-health advocates, physicians, addiction experts and occupational-health nurses. “Workplace mental health is a rising concern, and the issue needs to be brought to the forefront,” said Armstrong, according to a press release from Employment and Social Development Canada (ESDC). “Investing in employee well-being, both physical and psychological, can have a tremendous impact on reducing workplace injury and illness, while promoting positive workplace culture.” Armstrong added that it was essential for companies to adopt strategies to assist workers with their psychological health. Backgrounder info from ESDC noted that mental-health issues cost the Canadian economy more than $48 billion per year.